barrieandclean

PRIVACY POLICY – BARRIEANDCLEAN

Last Updated: 2025-09-20

INTRODUCTION

BarrieAndClean (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.barrieandclean.com), use our services, or interact with us in any capacity.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

INFORMATION WE COLLECT

Personal Information We Collect Directly From You

When you book our services, contact us, or interact with our website, we may collect:

Contact Information:

 

    • Full name

    • Email address

    • Phone number

    • Home address and service location

    • Emergency contact information

Service Information:

 

    • Home details (size, number of rooms, special requirements)

    • Access instructions (codes, key locations)

    • Cleaning preferences and special requests

    • Pet information

    • Scheduling preferences

    • Payment information (processed securely through third-party processors)

Communication Records:

 

    • Chat transcripts from our website

    • Email correspondence

    • Phone call recordings (where consent is provided)

    • Text messages

    • Service feedback and reviews

Information Collected Automatically

Website Usage Data:

 

    • IP address

    • Browser type and version

    • Operating system

    • Pages visited and time spent

    • Referring website

    • Device information

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences.

Information From Third Parties

We may receive information about you from:

 

    • Payment processors (transaction confirmations)

    • Social media platforms (if you connect with us)

    • Background check services (for our employees)

    • Insurance providers

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Service Delivery:

 

    • Scheduling and providing cleaning services

    • Accessing your property safely

    • Customizing services to your preferences

    • Managing recurring appointments

    • Processing payments and invoicing

Communication:

 

    • Responding to inquiries and support requests

    • Sending service confirmations and reminders

    • Providing customer support

    • Sending important service updates

Business Operations:

 

    • Quality assurance and training

    • Insurance and liability purposes

    • Compliance with legal obligations

    • Fraud prevention and security

Marketing (with consent):

 

    • Sending promotional offers and updates

    • Improving our services based on feedback

    • Creating testimonials (with explicit consent)

LEGAL BASIS FOR PROCESSING

We process your personal information based on:

 

    • Consent: For marketing communications and optional services

    • Contract: To provide cleaning services you’ve requested

    • Legitimate Interest: For business operations, security, and improvements

    • Legal Obligation: To comply with applicable laws and regulations

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers:

 

    • Payment processors

    • Background check companies

    • Insurance providers

    • Technology service providers

    • Professional advisors (lawyers, accountants)

Legal Requirements:

 

    • When required by law or legal process

    • To protect our rights and property

    • To ensure safety of our employees and customers

    • In response to lawful requests from authorities

Business Transfers:

 

    • In connection with mergers, acquisitions, or asset sales (with proper notice)

With Your Consent:

 

    • Any other sharing will only occur with your explicit consent

DATA RETENTION

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Active Customers: Throughout our service relationship and for 7 years after for legal and tax purposes Inactive Customers: Personal data is deleted after 3 years of inactivity, except as required by law Marketing Data: Until you withdraw consent or we determine it’s no longer relevant Legal Requirements: As required by applicable laws and regulations

YOUR PRIVACY RIGHTS

Under Canadian privacy laws, you have the right to:

Access: Request information about what personal data we have about you Correction: Request correction of inaccurate personal information Deletion: Request deletion of your personal information (subject to legal requirements) Portability: Request your data in a commonly used format Withdrawal of Consent: Withdraw consent for marketing communications Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at hello@barrieandclean.com or use the contact information below.

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards:

 

    • Encryption of sensitive data in transit and at rest

    • Secure payment processing through PCI-compliant processors

    • Regular security assessments and updates

    • Access controls and authentication measures

Organizational Safeguards:

 

    • Employee training on privacy and security

    • Confidentiality agreements with staff and contractors

    • Background checks for employees

    • Incident response procedures

Physical Safeguards:

 

    • Secure storage of physical documents

    • Restricted access to offices and systems

    • Secure disposal of sensitive information

COOKIES AND TRACKING

Our website uses cookies and similar technologies:

Essential Cookies: Required for basic website functionality Performance Cookies: Help us understand how visitors use our site Functional Cookies: Remember your preferences and choices Marketing Cookies: Used to show relevant advertisements (with consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

CHILDREN’S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

INTERNATIONAL TRANSFERS

Your personal information is primarily stored and processed in Canada. If we transfer information outside Canada, we ensure appropriate safeguards are in place to protect your data in accordance with Canadian privacy laws.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

 

    • Post the updated policy on our website

    • Notify you of significant changes via email (if you’ve provided consent)

    • Update the “Last Updated” date at the top of this policy

Continued use of our services after changes indicates acceptance of the updated policy.

CONTACT INFORMATION

For questions, concerns, or to exercise your privacy rights, contact us:

BarrieAndClean

 

    • Email: hello@barrieandclean.com

    • Website: www.barrieandclean.com

COMPLAINTS

If you believe we have not addressed your privacy concerns adequately, you may file a complaint with:

Privacy Commissioner of Canada

 

    • Website: www.priv.gc.ca

    • Phone: 1-800-282-1376

    • Email: info@priv.gc.ca

CONSENT

By using our website, booking our services, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

You may withdraw your consent at any time for marketing communications or non-essential services by:

 

    • Clicking unsubscribe links in emails

    • Contacting us directly at hello@barrieandclean.com

    • Calling our customer service line

Note that withdrawal of consent for essential service-related communications may affect our ability to provide services to you.

Effective Date: 2025-09-20

This Privacy Policy is governed by the laws of Ontario, Canada, and is subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation.